Frequently asked questions
How is the price of service calculated?
We use a estimation calculator to determine the price of each job. This calculator takes into consideration the size of your home, number of rooms, number of stories, number of pets. Basically, it uses a set number of minutes per each room, types of flooring etc. The calculator gives us the average amount of time the home will take to clean based off this information, as well as the amount of cleaning supplies used. We use this number to help determine how much we have to charge our clients.
How will I know who is coming to clean my house?
We understand that having strangers in your home can be a burden, so we do our best to make sure you have the same housekeeper(s) everytime our services are requested. We try to make sure that everytime we come into your home, you are aware of which staff member(s) are coming before hand.
What happens if I have to cancel my appointment?
We understand sometimes this can happen! If for some reason you have to cancel your appointment, we will do our best to work with you. You can cancel or reschedule your appointment at anytime, however, if you cancel your scheduled appointment with less than a 24 hour notice to our office, there will be a $25.00 cancellation / lock out fee. If you are able to reschedule your appointment at that time, the cancellation fee may be waived.
When is my payment due?
Payment for service is due within two weeks of receipt of invoice. Any payments not received after two weeks will be charged a $5.00 late fee, and after one month will be charged a $10.00 late fee. To avoid this fee, please contact the office to make a payment arrangement.
Why does it matter if I have a pet?
It doesn't! We love fur babies! The reason we ask this question is because we have a separate set of cleaning tools for "pet friendly" homes. To avoid cross-contamination, and allergy issues in homes of those without pets. Also, our cleaning algorithm takes into consideration that cleaning pet hair can take a few minutes longer than cleaning a home without pets.
Can discounts be combined?
Yes. We offer a variety of discounts, such as military, senior, first time, recurring, and refferal discounts. Each discount is between 5% and 10% off your total. We do allow you to combine these discounts, but only to a maximum of 20% off your total. For example, if you are a senior citizen, and you also serve or served in the military, you would get 10% off for each, for a total of 20% off.
What is the latest appointment during a week day?
The average home takes roughly 2 hours to complete, so recurring services (basic) we can schedule as late as 3:30 in the afternoon. Any first time services or deluxe services can take between 2 and 5 hours, so we try our best to schedule those earlier in the day, to avoid our staff working overtime.
Does the business have insurance?
Yes. Maid to Sparkle, LLC is licensed and insured, and we would be happy to show documentation if needed. Please let us know before your appointment if this is a concern for you, as we do not carry this documentation with us at all times.